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November 26 2018

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Cover Story Special Report www.joc.com November 26 2018 | The Journal of Commerce 41 3PL Report: Managing Shipper Relationships TO REMAIN RELEVANT in a fast-changing freight environ- ment, global freight forwarders need to use technology as a means to drive business process change and reduce fixed costs associated with serving shippers. Technology immersion touted as means to improve forwarder relationships with shippers By Eric Johnson Stronger bonds Shutterstock.com

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