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November 26 2018

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Page 40 of 63

Cover Story Special Report November 26 2018 | The Journal of Commerce 41 3PL Report: Managing Shipper Relationships TO REMAIN RELEVANT in a fast-changing freight environ- ment, global freight forwarders need to use technology as a means to drive business process change and reduce fixed costs associated with serving shippers. Technology immersion touted as means to improve forwarder relationships with shippers By Eric Johnson Stronger bonds

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