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PhilaPort Special May 2021

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Page 27 of 39 LOGISTICS SERVICE PROVIDERS in the Philadelphia region are as diverse as their customers and the commodities they handle — from food to forest products, dry and reefer, containerized or breakbulk, and everything in between. Collectively, they share a handful of attributes, including the ability to execute well and consistently. Equally important are the people, including staff, union and non-union labor, managers, and owners, who create a competitive differentiator in the logistics business. It's a recipe for successful future growth in the Philadelphia region. H&M Intermodal Services, the newest addition to IMC Companies, operates a 15,000-square-foot cross-dock operation in Philadelphia. Its suite of services includes storage, a customs bonded container freight station (CFS), distribution, container drayage, and more. Barry Bernard, president, said that while the port has historically been strong in perishables trade, dry goods are growing very strong and driving opportunities for the company. Lumber, non-perishable food, and ammunition are some of the top commodities H&M is moving. "The market is growing so fast, and volumes just aren't stopping. It's not just our drivers who are feeling the pressure, but our internal staff, our CSRs (customer service representatives)," he said. Bernard said the goal is to develop "creative" incentives to retain employees, including drivers, and "try and offer them something they can't find elsewhere." "We emphasize a family operation at H&M and treat our drivers like they want to be treated — and try and get them home on a nightly basis." Automation is also a way to free up time and repetitive tasks for employees, he said. One example is applying automation to streamline a process so Best in class Philadelphia delivers dynamic logistics solutions A SPECIAL ADVERTISING SUPPLEMENT OF THE JOURNAL OF COMMERCE 28 | May 24 2021 PHILADELPHIA TRADE & LOGISTICS

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