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May 26, 2014

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www.joc.com THE JOURNAL OF COMMERCE 33 TOP 100 IMPORTERS AND EXPORTERS to 1.8 million 20-foot-equivalent units, after an 11 percent increase in 2011, according to PIERS, the data division of JOC Group. Virginia's East Coast market share rose to 13.4 percent in 2013 from 12.3 percent in 2012, while New York-New Jersey's slipped from 32.2 percent to 30.6 percent. This volume flows through two terminals, a semi-automated operation the port author- ity leases from APM Terminals, and Norfolk International Terminals, a 693-acre facility bisected by an intermodal railyard and served by more than 100 straddle carriers. The most vexing problems have been at NIT, which is where the port authority has concentrated its immediate efforts to improve performance. Changes this year include express lanes for one-way export deliveries and empty con- tainer moves; expansion of gate hours to 5 a.m.-7 p.m. weekdays and 7 a.m.-noon on Sat- urdays; optical character recognition to speed processing of inbound trucks; additional chassis, yard equipment and supervisors; reactivation of mothballed equipment; and improved equipment maintenance. The first phase of a truck appointment system was rolled out on May 1 to spread gate moves more evenly throughout the day. The system is scheduled for full opera- tion at NIT after a new Navis N4 terminal operating system is activated on July 4. The appointment system will replace an existing one at APM Terminals later this year. "Better pad management" is key to improved productivity at ship berths, in container yards and at truck gates, Reinhart said. One of the biggest changes at NIT this year has been the leasing of 32 yard hus- tlers to move boxes across terminals. This reduces bottlenecks by allowing straddle carriers to be concentrated on shorter runs. Reinhart is aware of truckers' com- plaints about rude treatment and slow service by longshoremen. He said he's working to make dockworkers "part of the solution," and that he's seeing results. "I think our message is starting to resonate. We want everyone to understand that we're all in this together, and that if we move the cargo well, with pride and respect, their job security is sustainable." Reinhart put his palms together, then spread his hands. "We want to focus on solutions inside, and grow out," he said. "It's all about the cargo. Cargo will go where it's treated well." JOC Contact Joseph Bonney at jbonney@joc.com and follow him on Twitter: @josephbonney. Source: Individual ports EAST COAST CONTAINER TRADE n Market shares of major North American east coast ports, 2013. NY-NJ 32.6% SAVANNAH 18.1% VIRGINIA 13.2% CHARLESTON 9.5% MONTREAL 7.8% JACKSONVILLE 5.5% MIAMI 5.3% BALTIMORE 4.2% HALIFAX 2.6% BOSTON 1.2% NY-NJ 32.6% SAVANNAH 18.1% VIRGINIA 13.2% CHARLESTON 9.5% MONTREAL 7.8% JACKSONVILLE 5.5% MIAMI 5.3% BALTIMORE 4.2% HALIFAX 2.6% BOSTON 1.2% Source: PIERS, the data division of JOC Group n Year-over-year percentage change in imports and exports at the Port of Virginia -20% -15% -10% -5% 0% 5% 10% 15% '13 '12 '11 '10 '09 ● Imports ● Exports

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