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June 09, 2014

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PERFORMANCE ON-TIME VESSEL Arriving. Reducing. Processing. Improving. MOL is now in the third year of publishing key performance indicators. Numbers can fluctuate for a variety of reasons but we strive to be your partner in performance. Review all of our fresh KPI results at CountOnMOL.com. Performance you can count on. DOCUMENTATION ACCURACY U.S. EXPORT 98.12% ASIA TO U.S. 99.59% APRIL 2014 97.82% U.S. EXPORT B/L DOCUMENTATION COMPLETION RATE APRIL 2014 48 HOURS EDI CUSTOMER SETUP TIME APRIL 2014 92.3% EDI CUSTOMER SCORECARD COMPLIANCE APRIL 2014 EMISSION REDUCTIONS CARBON DIOXIDE (CO2) EMISSIONS PER TEU-MILE NITROGEN OXIDE (NOx) EMISSIONS PER TEU-MILE SULFUR OXIDE (SOX) EMISSIONS PER TEU-MILE FY 2013 vs. FY 2012 APRIL 2014 2.28% LOST CALLS 93.8% EDI MESSAGE PROCESSING WITHOUT FAILURE APRIL 2014 LONG-TIME OPERATIONAL STOPPAGE 4 JAN. - APR. 2014 99.4% EDI UPTIME APRIL 2014 APRIL 2014 15 PHONE WAIT TIME SECONDS JAN. - MAR. 2014 ASIA-U.S. WEST COAST 95% ASIA-U.S. EAST COAST 63% INTRA ASIA 80% TRANSATLANTIC 26% ASIA-EUROPE 74% ASIA–MEDITERRANEAN 50% ASIA–EAST COAST SOUTH AMERICA 100% ASIA-MEXICO/WEST COAST SOUTH AMERICA 84% APRIL 2014 JACKSONVILLE 16.0 MIN. LOS ANGELES 21.3 MIN. OAKLAND 20.0 MIN. TRUCK TURN TIME IN-TERMINAL 4.5% 4.5% 6.0% 3465-24 MOL Infograph Spread Ad (JOC) F_16 x 10.875 5/23/14 11:07 AM Page 1

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