Arriving. Reducing. Processing. Improving. MOL is now in
the third year of publishing key performance indicators.
Numbers can fluctuate for a variety of reasons but we
strive to be your partner in performance. Review all of our
fresh KPI results at CountOnMOL.com.
Customer service
you can count on.
MAY 2014
1.73%
LOST
CALLS
DOCUMENTATION
ACCURACY
U.S. EXPORT 98.61%
ASIA TO U.S. 99.11%
MAY 2014
MAY 2014
15
PHONE WAIT TIME
SECONDS
98.21%
U.S. EXPORT
B/L DOCUMENTATION
COMPLETION RATE
MAY 2014
3465-29 MOL JOC Full pg Ad (Cust) F_8 x 10.875 6/26/14 3:48 PM Page 1
