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July 07, 2014

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Arriving. Reducing. Processing. Improving. MOL is now in the third year of publishing key performance indicators. Numbers can fluctuate for a variety of reasons but we strive to be your partner in performance. Review all of our fresh KPI results at Customer service you can count on. MAY 2014 1.73% LOST CALLS DOCUMENTATION ACCURACY U.S. EXPORT 98.61% ASIA TO U.S. 99.11% MAY 2014 MAY 2014 15 PHONE WAIT TIME SECONDS 98.21% U.S. EXPORT B/L DOCUMENTATION COMPLETION RATE MAY 2014 3465-29 MOL JOC Full pg Ad (Cust) F_8 x 10.875 6/26/14 3:48 PM Page 1

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