Digital Edition

Nov.14, 2016

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What's behind a number? People. People like Melissa Farley. Professionals committed to the highest level of service. Whether it's service recovery, quick booking turn times, prompt responses, or fast rate quotes, a top-notch team is in place in our Shipment Management Center. Review all of our fresh KPI results at * Defined as the percentage of tickets resolved within 48 hours. Melissa Farley Analyst, Customer Care – Dispute & Communications MOL (America) Inc. TICKET TURN TIME * TARGET: 70% SEPTEMBER 2016 RESOLVED SERVICE RECOVERY:

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